Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it - unworn, unwashed, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@16th.com.au. Returns need to be sent to the following address: 7 Benyon St Wavell Heights QLD 4012. 

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return won't be accepted.

You can always reach us with return questions at hello@16th.com.au.

Damages and issues

Please inspect your order as soon as it arrives and get in touch straight away if an item is defective, damaged, or if you've received the wrong item, so we can sort it out quickly.

Exceptions / non-returnable items

We can't accept returns on sale items or gift cards. If you have questions about a specific item, get in touch — we're happy to help.

Nothing here affects your rights under Australian Consumer Law — if an item is faulty, you're entitled to a repair, replacement, or refund regardless of our return policy above.

Exchanges

Need a different size? The fastest way is to return the item you have, and once that return is accepted, place a new order for the size or style you're after.

Refunds

We'll let you know once we've received and inspected your return, and confirm whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days - it can take a little longer for your bank to process it on their end.

If more than 15 business days have passed since your return was approved and you still haven't seen the refund, contact us at hello@16th.com.au.